Re: DR plan?
"If you are moaning about losing business where is your redundancy? Where is your DR plan? If you are reliant on your website & email for your business you should have thought about happens when it goes TITSUP as it will."
Well some of us do have sophisticated DR plans. But, as I have posted above, they are always inadequately tested and there is always an unknown risk in activating them. I have been caught on that. Which is why, on failure, you want to know if the cause is known, being acted on and you know their best estimated time to fix with frequent updates.
Then you can take a calculated risk on whether to ride through the failure or bring up the back-ups. With normal DNS TTL's of 60 minutes this may not bring immediate relief, then you have to switch back and re-synch everything. That of course is if the DNS isn't in the same DC!
That's one reason I don't host with Heart. I don't have confidence that I am going to hear the whole truth straightaway. I host with suppliers who still manage to have resilient status servers and will reply to tickets when they have issues. The repliers are trustworthy engineers not computer illiterate customer services who can't tell the difference between a DDoS attack and a power failure!