"The Post Office would like to express its gratitude to claimants, and particularly those who attended the mediation in person to share their experiences with us, for holding us to account in circumstances where, in the past, we have fallen short and we apologise to those affected."
You accused innocent people of theft, threatened these people with prosecution and in same cases had people prosecuted and all because your IT system didn't work correctly. Fallen short is an understatement and down right disgusting. I mean seriously you destroyed people lives over this.
It said the new chief executive was committed to learning lessons and that the company would be "undertaking an ambitious and sustained programme of changes to the Post Office's relationship with postmasters".
You've burnt those bridges and I don't think you are going to be able to repair quite a lot of them.
Every prosecution in regards to this complete fiasco needs to be reviewed immediately.
All the money they wrongly took from people with the threat of prosecution etc should been given back with interest.
If at all possible criminal charges brought against the ex CEO and his management team.