...and where the problem is NOT the ISP?
Its laughable... OFCOM are so keen to bash the ISPs and yet all too often they have little control over problems of poor speed. While some issues may be in the ISP infrastructure, often speeds and stability are impacted by poor quality lines and network congestion.
It would be nice if OFCOM also leaned on BTw as they are all too often the ultimate cause of speed issues, BT seem to attend to this re-actively, instead of anticipating issues as capacity reaches full they wait till we are affected then drag their heels for a little while - all the time charging for a level of service they are mostly failing to deliver. For example... The "hot" Vlan that I am connected via was on a list for attention when my ISP checked last week, this week it is not, and BTw are saying any speed issues I have will require an SFI visit to investigate despite the fact that the pattern of TAP3 tests clearly shows a capacity issue.
I guess this means that its another couple of weeks while Openjoke and my ISP fight it out, meantime BTw get to bill my ISP for a service they KNOW they are not delivering, and the opportunity for me - the end consumer who pays for this - has no recourse against those responsible who are failing in a legal duty to use reasonable skill and care in delivery of my service. 2 set ups using the same equipment on 2 lines, - and yes I switched them several times, My sisters ADSL connection, (50db att line) same ISP same exchange but a longer line than mine... rock solid, my shorter line (39db) att... dropped far too often with odd clusters of drops at unpredictable frequency, Openjokes answer? there is nothing wrong that we can find and the quality test is only applicable to phone service anyway....
Must be nice to be legally untouchable while you abuse consumers... so how about it OFCOM, are you a real watchdog?..
Oh and heres another suggestion for you OFCOM. Manmy lines exist today ONLY to support broadband so it is high time this was reflected in the quality of lines and enshrined as a requirement that where a line should be technically capable of supporting a broadband service it should do so and at a reasonable level/stability