Re: Support is impossible
This is why IT professionals should stay well clear of offering technical advice to friends and family.
Just because you can't wrap your head around Windows 8.1 doesn't mean your Grandad will struggle with it. Set it up with all the tiles they need on the main screen, for a 70 year old, and they need never go near a Start Menu again.
Windows 8 is only an issue if you're constantly swapping between XP / 7 / 8 / 8.1. But Microsoft are damned if they do and damned if they don't when it comes to consistency. IMHO the 8.1 haters have simply never used it and are parroting the popular press. Which, in some respects, is a bit embarrassing if your job involves computers.