I get customers to cancel their ISP deals quite often when they just aren't working or not good value and not a single one has been charged to cancel and move elsewhere. I would know very quickly if they had.
"You just told us to do XYZ and its going to cost us £500!"
So what are all these other people doing? Is it what I call the "Non IT user conundrum?
This means that if a simple IT process has say three very basic steps then the non IT person will somehow add in 67 extra steps, one of which will involve swallowing it.
Like the installing a new mouse scenario.
Method 1. IT guy way - Unplug old mouse. Plug new mouse into same socket. OS detects and installs mouse.
Method 2. Non IT User way - Unplug old mouse. Plug new mouse into VGA/HDMI/Ethernet/any socket other then the one it's supposed to go in, try installing the Mac driver on a PC, thumping it, switch PC on and off, Call Mike round from next door to have a look (well he fixes motorbikes after all) Mike can't do it. Plug and unplug it 56 times. Call up support. Swear at support and hang up. Plug old mouse back into all the wrong sockets. Throw new mouse against the wall. Put a curse on PC World. Call local IT guy swearing that its crap and doesn't work. Local IT guy pops round applies method 1. Non IT person says "Well it didn't do that when I tried it 78 times!"