Its a game of poker.
I've used some tactics in the past to get through obstructions.
1. The social services worker who wouldn't organise help for a sick elderly gentleman in our apartment block because "he hasn't asked us personally!" I then asked for her name. She asked why and I replied - "It's because when the guys in the hazmat suits turn up in 6 weeks to scrape him up off the floor I want to know who to mention in the complaint!" Amazingly he had a daily nurse visit from the next day onwards.
2. The Dixons store manager who would avoid our calls re. a faulty washing machine. I called up the store and asked for the manager. "Oh he's not here!" said Tracey (whatever). "Oh that's a shame as I have some positive feedback for him!" Tracey perked up and said (I kid you not) "Oh we don't get a lot of that here! I'll go fetch him!" Manager was on the phone 10 seconds later...busted!
3. British Gas fitted a new heating system and did a piss poor job. Corgi condemned it! Took them four goes to get it right. At the end of it I asked for compensation. The area manager said no. I told him "Okay then I'll go to every plumbing and home improvement website in the country and post up all the horrendous pictures of faulty/out of spec installations and the Corgi report for all to see. If I do, you'll be lucky if your company can fit a tap after a month!" He gave in at that point.
4. Had to get a cost centre for a IT project to upgrade a system that was critical to a major part of our business. It was a dull system that hardly anyone had heard of but would bring the business to a halt if not working. Anyway had a bunch of senior managers that didn't want to commit the funds and I was going round in the circles. So I sent out the following email to all of them -
"Guys, thanks for your support so far. Unfortunately, it appears that funds are not forth coming which is a shame. However, I would ask one last favour. I would like one of you to volunteer as a point of contact for the CEO when he gets all the complaints from customers that can't get their cars fixed?"
I had a cost centre code within 5 minutes of posting that email.