The cost of things that don't happen
We reckon that the cost of a production server taking an unexpected dive averages about £5,600. It might be a made-up figure, but it's one that drives a fair number of budgetary decisions around here.
Yesterday there were no server crashes ... kerrr-ching! Look at that, we've "saved" the company over £300 grand (52 prod. servers) in a single day. Surely for that massive saving, the IT department deserves a rise? In fact, there haven't been any unscheduled outages for a couple of weeks now, which puts the IT "savings" at something greater than our departmental budget.
Given how many (ahem) crashes I personally didn't cause last year I can boast a saving to the company of several million. Surely that means HR should employ more IT staff - none of whom cause any crashes, thus saving even more? Strangely, they're not buying it.
However, I'm sure that with their accounting methods the BSA has IT staff coming out of their ears. Even if they count the cost of an outage at much, much less than we do, they will still be in the money by employing more and more people who don't kill their computers.