1 post • joined Monday 11th May 2009 14:27 GMT
Apple *does* help consumers
Apple may have a way to sweep things under the mat sometimes, but they, at least, stand up to their mistakes right away when the issues are brought forward. When the MagSafe originally went sour, Apple responded and allowed people to not only take care of the adapters, but also the batteries when they've failed. Apple, to this day, will STILL deal with their batteries in their MBP models should they fail. I, for one, had an issue where the battery literally almost exploded and forced the components to be pushed up due to the swelling of the battery, and I had already replaced the battery through their previous recall. The Apple Store gladly evaluated the issue as their problem, took in my MBP, replaced the top case and trackpad, new battery, and even offered a new keyboard should it still need replacing. Surely, I do have AppleCare on the unit as well, but it was fixed outside of the scope of that warranty. Fact remains, you will get taken care of should you have an Apple-related issue that is known and being monitored.
Apple has, to-date, replaced four MagSafe adapters and five batteries amongst the four machines in my family without issue or lack of quality in the replacement parts. And, I'm sure, if something more comes down with Apple being negligent for some reason, Apple will suck in their guts, stick out their chests, and ensure that the next run is, indeed, safer, better, and conforms to what "the people want."
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