Good job they don't charge for Customer Care too.
We have plenty of Dell laptops and desktops at work and they all work to a given level of performance. Slow, generally flaky and frustratingly old at times they do deliver a service for a very low price.
The real weak point in Dell's arsenal seems to be attempting to buy anything off them in the first place or trying to get anything fixed afterwards. Fortunately our IT Dept is extremely good at fixing stuff back up without Dell's help.
If you peruse all the customer reviews of recent Dell and Alienware products you will find a solid percentage of punters with a gripe on either or both subjects. Machines sent out DOA, with the wrong spec or an annoying flaw/incompatibility previously not mentioned and the huge amount of amusement caused by Customer Care trying to rectify the cock up.
Fair play to Dell for keeping the bad ones displayed along with the fawning and drooling reviews, but they do stack them up in number of stars order so all the crappy reviews are at the back of the list.
Go read then consider if cheap is worth it.