Weak Communications
What irritates me is the weak explanation of what is going on. They didn't have a PR available to the journalist on the Register to explain ["We couldn't get hold of ClaraNet to find out what went wrong"], their Service Announcement is limited and unclear and does not inspire that they are in control of this problem and earlier they made promises that they did not keep nor did they reply to me from support with anything more than an AutoReply that said nothing - not even a holding standard reply. At one point the web-link to support appeared to fail. These guys are communications clowns.
I appreciate accidents happen but this does not fill me with confidence and a failure to deliver a week of archived material on one email (which I look at weekly on PC and delete on blackberry on a daily basis, relying on 'hard' copies later) will mean I go elsewhere - losing a week of communications is a serious matter if it gets that far. Thanks to Facebook, I am getting a flood of recommendations on alternative suppliers and, I hope, that when I check in in the morning (it is UK time) I will find everything in order or the search starts on Monday.
We need an explanation from the company of who screwed up and why, with assurances that it won't happen again ... no assurances and we and others go.
Biting the hand that feeds IT
