* Posts by Chris King

1153 publicly visible posts • joined 13 Feb 2009

Bombastic boss gave insane instructions to sensible sysadmin, with client on speakerphone

Chris King
Coat

My rules of engagement with speakerphones

(1) Tell the other party you're switching to speakerphone '

(2) Tell them who else is listening in on the call at your end;

(3) Check that they're okay with that before proceeding ;

(4) Assume that the person at the other end has gone to speakerphone anyway and hasn't afforded you the same courtesies, so be careful what you say ;

Put another way - always assume your audience is bigger than you think it is, and don't make any assumptions about who's listening in at the other end. Been there, done that, got the T-shirt that says "Sorry I can't sit down, my arse just got kicked big style".

Mine's the one with the armour in the seat region.

CrashPlan crashes out of cloudy consumer backup caper

Chris King

Re: Although it's a bit crap....

Nuance customers who were using PaperPort Anywhere got all of two weeks notice, when their cloud provider changed hands. Imagine coming back to that after a fortnight's holiday !

10% of UK's top firms would be screwed in a cyber attack – survey

Chris King
Coat

"We get one staff member murdered a decade.

Our processes aren't perfect, but they are well rehearsed".

Boy, you've got some rough employee termination procedures there !

Mine's the one with the Kevlar lining...

Linux-loving lecturer 'lost' email, was actually confused by Outlook

Chris King

Re: Client support, we've heard about it

"When we migrated from Notes to Outlook we had loads of IT guys run around in red T shirts for this very reason".

So you were expecting the users to eat, crush, or disintegrate your staff ?

Chris King

Re: Client support, we've heard about it

In a previous job, a lecturer stormed into my office, dragged me into a lab and tore me a new orifice in front of his students, because he claimed the PC's I installed were crap and buggy.

Seems he was trying to teach final-year Informatics students Visual Basic (!), and was having problems that were caused by his own incompetence with VB.

I handled that situation in a way that he didn't bargain for.

He expected me to justify myself and apologise to his students.

I just took over his class for a bit and answered questions from the students, while he sat at a desk fuming.

Sure, I had a good case for assault, and I could have raised a case with HR, but I figured the student feedback at the end of the module would sting a whole lot more.

"The sysadmin guy taught us more about VB in fifteen minutes than the lecturer managed in a term" was particularly satisfying.

Revenge is a dish best served on something they can't smack you over the head with.

Guess who's hiking their prices again? Come on, it's as easy as 123 Reg

Chris King

Re: I have a couple with them

I'll second that recommendation - I've been with Mythic Beasts for nearly 10 years and they've been consistently good. They're not the cheapest, but support and customer service is excellent.

Fonant's advice on transfer is spot-on - the only difficult bit will be getting 123-Reg to change the IPS Tag. I've seen people wait for over a week for this to happen - it should be an almost instant process, other than some sanity-checking to make sure that you're not someone else trying to snaffle the domain.

Chris King
Coat

Re: That picture

The poor guy's brain burned out trying to work out how to transfer his domains out of 123-Reg ?

Hell desk to user: 'I know you're wrong. I wrote the software. And the protocol it runs on'

Chris King

We got this far talking about HR without a link to Catbert ?

Maybe the head of Human Resources should be a human.

Blocking peeps on social media? That's a paddlin' for governors, senators, house reps

Chris King

I just about remember the "Burger Wars" stories, they haven't been reprinted for a very long time due to legal issues but that changed a couple of years back.

We'll deliver 'in a few weeks' says troubled ZX Spectrum reboot firm

Chris King

Re: Indiegogo

"Scam after fail after scam after fail".

I do laugh at some of the projects on Indiegogo.

This one always cracks me up because:

(a) You're going to look like a total spanner riding this through an airport departure lounge ;

(b) The sheer number of batteries are going to make it impractical as carry-on luggage, and

(c) Imagine what's going to happen if it falls out of the overhead luggage compartment. (Can you say "SQUISH!", children ?)

Having said that, not all Indiegogo projects are scams. Marty the Robot turned up the other day, a little later than advertised but with all functionality as promised.

What's not to like about this little guy ?

No, Apple. A 4G Watch is a really bad idea

Chris King

I've got one too, but adding smarts would mean having to add more buttons - the manual is like a giant list of Konami Codes as it is.

Sysadmin jeered in staff cafeteria as he climbed ladder to fix PC

Chris King
Pint

Re: First Window NT machine on a network

The next morning an email went out to the whole company (many thousands of people) that stated "Windows NT is not allowed to be installed on any machine in the company"

In my last gig, I helped install a bunch of NT4 Workstations, which due to the network topology got in a permanent Browse Master Election with an Alpha running DEC Advanced Server [1].

For various reasons, adding a WinNT 4 Server to act as a WINS server wasn't an option, so I put Samba on a Tru64 box and pointed everything at that for WINS - with the "OS level" byte set to 255 to out-rank everything else as Domain Master Browser. Not an ideal solution, but Advanced Server was pretending to be NT 3.51 and thus outranked by all the NT4 boxes.

Imagine all these machines spamming the network with packets, and this thing suddenly turns up screaming "I am Windows 25.5 from the far future ! KNEEL BEFORE ZOD !!!"

[1] "Advanced", my fat hairy arse. Pathworks/PCSA with a different label. Pint, because I'm not drinking enough to forget that.

US vending machine firm plans employee chip implant scheme

Chris King

What REALLY worries me about this...

...is they found fifty willing volunteers.

Fifty people WANTING to have a voluntary medical procedure, to make life easier for an "at-will" employer.

What next, voluntary brainwashing parties ? "Hey, they're offering free drugs !"

*facepalm*

Chris King

And you think "card clash" is bad enough...

...but what if you end up in a situation where you've got several of these things in your body ? Making sure they're all far enough apart could be interesting...

"Let's see... Right hand for work access control, left hand for Oyster, right buttock for Tesco Clubcard"

(Tesco are issuing contactless Clubcards now, so I really shouldn't be giving them any ideas)

Ubiquiti firmware patch stomps nasty redirect bug from login screen

Chris King

In other news...

It seems they've been listening to previous concerns about PHP too, removing it completely from the EdgeRouter series in the latest firmware...

"[WebGUI] Remove PHP and rewrite web backend to Python.

Warning !!! if you use some 3rd party software that depends on PHP then you will need to install PHP manually because PHP will not be included in EdgeRouter firmware anymore."

Volterman 'super wallet': The worst crowdsource video pitch of all time?

Chris King
Pint

Re: Target audience?

"So this is targeted at forgetful, know fuck-nothing about technology, bearded hipsters? Or more precisely their wallets?"

IndieGoGo - the place where shysters go to fleece bearded hipsters, by offering to solve a first-world problem they never knew they had in the first place.

If it's got a feckin' huge battery in it, uses the word "smart" in the description or starts talking about "nanoparticles" like they're some miracle product, a project is probably overselling itself.

Pint, because we probably need a drinking game for IndieGoGo product descriptions.

User filed fake trouble tickets to take helpful sysadmin to lunches

Chris King

Re: Has a customer ever apologised to you?

"Do you work in our server team? They appear to be powered by confectionaries.."

Better that, than being powered by caffeine and hate.

Chris King

Sometimes, you get a good one...

One academic bought me a rather nice bottle of wine, and one user bought me the Dilbert "Hands-On Manager" mug after walking him through a difficult issue.

Most of the time, the students would say thank-you at the end of the year with a big bar of Fruit and Nut. I didn't have the heart to tell them I had a nut allergy, but my colleagues did well out of that arrangement.

Security robot falls into pond after failing to spot stairs or water

Chris King

Re: We have known for years

Real Daleks don't worry about stairs. Real Daleks just level the building.

Chris King

You've met RoboCop...

...now meet Not-Much-Cop.

Linus Torvalds may have damned systemd with faint praise

Chris King

Re: It's a phase young programmers go through

When it achieves sentience, we should make it fight a death-match with Emacs.

Darkened room, two half bricks.

Once one beats the other to death, we shoot the victor as it staggers out.

User left unable to type passwords after 'tropical island stress therapy'

Chris King

Re: Grooming habits... or lack thereof...

"When he left, we had to throw away his mouse, his keyboard and the arms off his wheely chair; each was thickly coated with a crust of nicotine, tar and god knows what else... I wish I'd taken some photos to scare my kids with when the get old enough to be tempted by smoking, it was that disgusting".

In a previous On-Call, I mentioned a chain-smoking prof with a yellowed PC and monitor. I handled that thing with thick latex gloves, because nicotine in those concentrations can be pretty nasty. If I had my way, the machine would have been sealed up in a thick plastic bag ready for disposal.

Chris King

Re: Government staff: need I say more?

Been a while, but when I was working at the Uni, one of the lecturers (might have been a grad student, can't remember) emailed the support staff asking "Is email working?" I replied with something like "seem to be.."

Never heard anything back from him.

Don't try that with philosophy lecturers. They'll argue with you all day on the meaning of "working".

The best I ever managed with them was a no-score draw after extra time. I might have won if it had gone to penalties.

Chris King

Re: After vacation

"Now, talking about grooming, or the lack of thereof, we once had a new colleague that was lacking any kind of grooming (or he had a serious medical condition), his stink was so pungent one could not stay in a closed room with him. Luckily, he was on probation, no need to mention he never did it".

Yep, I had to deal with the occasional Mr (or Miss) Smelly, but one year I had to deal with Mr Vile. He was a real-life version of Foul Ole Ron (buggrit millennium hand and shrimp) but his Smell always stayed at his side. You know it's bad when someone stinks out the room SO badly that you have to open the windows for several hours afterwards... in the middle of winter.

One of the local supermarkets employed him, but people tended to queue up for other tills rather than risk being tainted by the Smell.

PC rebooted every time user flushed the toilet

Chris King

Re: Similar story - different cause

I had a similar case with a friend with intermittent broadband faults.

It was around Christmas, so my first thought was her tree lights - but it turned out she had also replaced an electronic starter in the flourescent lights in her kitchen, and that was kicking out enough interference to knock her router off-line. A quick MW radio test confirmed my suspicions - nothing much in the way of noise from the tree lights, but turn on the kitchen lights and there was a massive burst of squealing from the radio.

Replacing the faulty starter fixed that pretty much instantly.

Cheeky IT rival parks 'we're hiring' van outside 'vote Tory' firm Storm Technologies

Chris King

"As soon as the New Poor Laws have been enacted you won't need to worry yourself about voting ever again".

Feudalism - it's your Count that Votes.

TalkTalk customers complain of being unable to load Amazon website

Chris King

Re: normally

Aye. They're eye-wateringly expensive, but well worth it if/when things go wrong.

A couple of years back, BT dumped my line into a "hot" VLAN and performance went down the toilet at peak times. Most normal ISP's would have given up and told me to accept the fact that I now had a crap line, but AAISP went out of their way to make BT sort out the problem. This one went up to BT's High Level Escalation (HLE) team, and was eventually fixed:

http://www.revk.uk/2015/03/some-times-bt-just-dont-understand.html

As I've said elsewhere, AAISP have a secret weapon for dealing with BT - answers to the name "Shaun", likes BT managers but will eat normal food if required !

Chris King

Re: normally

AAISP use TalkTalk wholesale for some services, like their 1Tb/month Home::1 product.

I've been on this for just over a year - performance and stability has been consistently good apart from the occasional blip, but TT have been working with the ISP's to fix problems.

It's a VERY different experience to the misery that is TalkTalk retail.

Etsy issues pink slips for almost quarter of staff in quest for profit

Chris King
Coat

At least someone at the company will know how to stitch up your wounds.

Yes, mines the one with the crocheted pockets...

Facebook has a solution to all the toxic dross on its site – wait, it's not AI?

Chris King

"Removing all the toxic dross on facebook will mean that the virtue signallers have nowhere to demonstrate their righteousness and there will be nothing left".

I think there would be much rejoicing from the rest of us, if that ever happened.

Break crypto to monitor jihadis in real time? Don't be ridiculous, say experts

Chris King

There are quite a few (well-publicised) cases of extremists trying to "knit their own crypto" and making a complete balls of it, some of them have even been reported here.

Eventually, one of them will come up with something decent, and GCHQ/NSA/<insert acronym here> will be back to square one. All it will take is a few evil/misguided/pissed-off crypto geeks.

'My PC needs to lose weight' says user with FAT filesystem

Chris King
Devil

Re: Re:Guess my teachers still don't like me.

"From my experience, they don't like smart arses, the class goody two shoes etc etc"

One teacher took an instant dislike to me when she found out she'd taught one of my aunties... The one that threw her down a flight of stairs and broke her leg about 25 years earlier.

Icon, because that's what she saw me as for the rest of my time there.

Faking incontinence and other ways to scare off tech support scammers

Chris King

"One rang me back immediately to complain that I was being very rude - and that his god would curse me".

I had one say his god would curse me...

"Maybe, but I think he'll be too busy cursing potty-mouthed scumbags like you !" *click*

Chris King

Freak 'em out !

I haven't had to deploy my "emergency" phrase yet, but I fear one day I shall have to...

"You sound yummy, will you be my friend ?"

Bonus points if I manage to sound dangerous-yet-heavily-medicated while saying it.

Backup crack-up: Fasthosts locks people out of data storage for days amid WCry panic

Chris King

So...

How long would FastHosts have continued using their obsolete and unsupported platform if this hadn't happened ? And would they have even coughed up to running 2K3 ?

PC repair chap lets tech support scammer log on to his PC. His Linux PC

Chris King

A variation on the last one, for the "you had an accident" scumbags, is to agree that it was indeed a very serious accident, in which I died. The longest period of confused silence before they hang up is currently seven seconds.

I use a similar line to wind them up... "I don't remember that accident... Hey, the brain damage alone must be worth MILLIONS !!!"

Chris King
Flame

Re: For the phone scammers ...

I've used that approach as well, and it really pisses them off.

Rant level: Davros.

Imagine Peter Sellers, Michael Bentine or Spike Milligan delivering Davros' later lines from the "Unlimited Rice Pudding" scene in a fake Indian accent, and you get the general idea.

I don't bother wasting their time, I prefer to wind them up and stress them out as fast as I can. They're crims and they deserve that ulcer, what more is there to say ?

(Icon, because they'll need a lot of Gaviscon to put that one out)

French drone bods Parrot wheel out 'prosumer' division

Chris King

True - but is anyone doing stuff like this with DJI's ?

(And it's still less robotic than Stallone was !)

User loses half of a CD-ROM in his boss's PC

Chris King

Leaked: The UK's secret blueprint with telcos for mass spying on internet, phones – and backdoors

Chris King

Law of Unintended Consequences

So, when the rest of the planet chooses not to do business with us because our crypto cannot be trusted, we'll be back to buying stuff with Postal Orders - assuming we can find a Post Office that hasn't been shut down.

Yay for mediocrity.

Industrial plant robots frequently connected to the 'net without authentication

Chris King

Re: Yep, that's what I went to jail for

You'd have gotten away with it too, if it hadn't been for those damn kids and that pesky IDS...

Chris King

Re: A prankster...

No robot could ever produce a vehicle as bad as a "Friday Afternoon Special" Marina.

Forgetful ZX Spectrum reboot firm loses control of its web domains

Chris King

Re: There's dumb and there's stupid

"Nominet are very good at reminding folks and even allow an extended time after the names expire"

Normally you get 30 days from expiry to pay up, then the domain is suspended, and the registration is cancelled 90 days from expiry if you haven't paid up.

Some registrars are stricter, and might re-delegate your domain to something else that serves out "this domain is suspended" pages.

It is also possible to surrender a domain, and your registrarion is cancelled pretty much immediately - I've done this with a .co.uk in the past.

Maybe one of the former directors decided to rid himself of an "asset" he no longer needed, and someone else picked it up ? No security incident to see here, citizens, move along...

Doctor Who-inspired proxy transmogrifies politically sensitive web to avoid gov censorship

Chris King

"Slitheen", eh ?

So, is this thing going to fall apart if soaked in vinegar, and will it make my network packets smell like farts ?

Drunk user blow-dried laptop after dog lifted its leg over the keyboard

Chris King
Coat

Was it really the dog's fault ?

Did Jim's manager just spill a beer on the keyboard and blame it on the dog ?

(Yeah, Yeah, I know, Rover shouldn't have been drinking at the keyboard)

Boss swore by 'For Dummies' book about an OS his org didn't run

Chris King

Re: But the real issue is

Hershey's is "homeopathic" chocolate. I believe one of their factories has a (still-sealed) tin of cocoa powder that they occasionally wave in the direction of the production line.

Sysadmin 'trashed old bosses' Oracle database with ticking logic bomb'

Chris King

Re: BOFH?

"The issue for the BOFH of course is that the Allegro MicroSystems building is only a two story building so the drop from the upper floor is not far enough to do any real damage".

Unless vehicles pass by on the ground floor. When do the bins go out ?

Graffiti 'dying out' as kids dump spray cans for Instagram, Twitter etc

Chris King

Re: Short attention span

Sometimes, you even get a phallus on "proper" art

Yes, Dobbin loved his master very much indeed, but he's not so excited now.

Printer blown to bits by compressed air

Chris King
Coat

"After having a 24-port switch destroyed when a cat vomited over it, I decided to implemet access control".

Looks like the cats have been sharing swipe cards again ?