Don't believe the hype.
> Several studies, made in different ways (ie event monitoring software, returns to manufacturer, customer surveys) suggest that Apple computers are fairly reliable.
I don't need "studies". I have owned several Macs.
A little firsthand experience cured me of any clueless admiration I might have had for Apple or it's products.
It's hard to get a real evaluation of their stuff since it is expensive and vendor locked and pretty much anyone that's bothered to own their products are already drinking the kool-aid. You might as well ask a Jesuit what he thinks of the pope.