Must... hold back... tirade...
*Deep breath, calm face on, grip edge of desk to prevent rage from surfacing, clear throat*
Ahem, I have their "up to 20Mb" service, and have never passed 16Mb (even that's just a brief spike at around 3AM every few weeks), my average is roughly 3-5Mb. They cannot deliver anywhere near the speeds they currently advertise. all of my attempts to discuss this with them result in me being put through to a call center in India where someone with no technical knowledge reads a script to me. Their 'automated support' line in all seriousness told me to "Turn your PC off for 10 minutes then turn it back on again, this will solve most poroblems", then it hung up on me!
The fact that they are constantly claiming to have faster and faster speeds is bull effluent of the highest degree. At what point is someone going to step in and give them (and preferably all other ISPs) a firm slap across the face and force them to actually live up to some of their promises?
Going away now, blood pressure is rising rapidly and I doubt I can contain the bile much longer. *Rage, taking over...*