You're missing the point...
Readers of my SITFO.org blog will know, that for some years now, I have been trying to draw attention to the rather cosy relationships between IT suppliers and civil servants. I have given detailed accounts of senior civil servants knowingly working against the public interest on the back of nailing some short-term, lobby-fuelled tactical target. You would have thought, wouldn't you, that after Stephen Byers's revelations about being able 'to get to the civil servants', there might have been some media focus on exactly which civil servants were 'get-attable'. Not so, Sir Humphrey rolls on unmolested. Meanwhile, my discussions with Conservative-supporting, cloud-based suppliers in 2009, demonstrated them to be equally disinterested in the public good.
Outsourcing suppliers are all much the same but they do serve a purpose in the public sector, the main part of which is to mitigate personal risk to low-skilled business managers. I too have experienced the change-control ploy but not just from Capita. At a time when the private sector is bringing everything back in-house, the public sector continues to tolerate outsourcing and refuses to empower senior, strategic architects and CIOs with the skills to define coherent in-house strategies. Why? Because this would represent REAL change and threaten the established civil service empires. You can count the number of local authorities with a real IT Director / CIO on their chief officer board on the fingers of one hand, yet these are some of the most complex, IT dependent organisations in existence. Similarly, Whitehall is bereft of any empowered strategic IT input.
The jury is still out on whether the coalition government understands the need to define a coherent UK IT strategy (rather than the previous list of policies that have masqueraded as strategy) but before doing that, there is a more pressing need for real governance to be put in place for public sector IT. To do this, there needs to be investment in skilled senior IT strategists.
We can all live in hope...