Re: Consulting the users
consult/consultancy /consultant is a very interesting family of words in contemporary business speak.
consultation is of course a process where you ask the users /public what they want, and then ignore it and do what you were going to do anyway.
A consultantcy is an organisation that tells you.what you already knew in a form your executives might listen to.
A consultant is someone who does exactly.what your permanent staff would have done, but gets away before the problems are visible.
But on another topic, the reason BOFH sounds as if its a mole in your own office is because people are people, private sector or public, big company or small, we're all much the same.