This is your satellite help line
For communication problems, press 1
For launch failures, press 2
For attitude problems, press 3
For software failure, press 4,
To speak directly with some guy who knows nothing about the problem either, press 0
Is your satellite dish pointing the right way?
Have you tried rebooting the satellite?
Did you try switching it on and off?
Have you tried reinstalling Windows?
How old is your software? I am sorry, we do not support that version anymore
Seriously though, excellent engineering to keep something working for 10 years, we are so used to things failing just outside of warranty.