This new icon . . .
. . . sums up the whole redesign project. Amateurish at best.
I've waited a few days before commenting. If I'd jumped straight in on Monday, then my post would have been deleted due to some colourful language use.
Anyway, congratulations on having the balls to unveil a site redesign without first beta testing it or even doing an accessibility audit.
"we accept that the approach we've taken creates problems for us there, but we'll be working on dealing with them"
Any problems, especially those as basic as fixed Vs fluid width should have been dealt with before going live. Actually, it should have been dealt with as part of the initial design phase where you looked at what devices your audience use to access the site, and you decided that the GUI should be multi-platform and multi-resolution friendly. . .
I've no objections to you undertaking a site redesign project, but in future, please appoint a project manager who has some proven track record in this area.
And whatever you do, don't let your young children redesign the icons again.