Re: Interesting counterpoint to all the koolaid
"the new kids ignore the old guard"
Target, the American department store chain, is completely withdrawing from the Canadian market after only two years. One analysis of this multi-billion dollar fiasco pointed out that when they bought the Zellers chain, they completely disregarded Zellers management. Sure, Zellers was a failing business, but I'm pretty sure management nonetheless had a pretty good grasp on what Canadians bought.
The result was like a very bad joke: empty shelves; no checkouts at many exits, and of those they did have, many were non-functional self-checkout stations. Nice way to persuade customers to simply abandon their shopping carts.
My own observations included a long aisle supposedly devoted to kitchen gadgetry with many, many hooks protruding from pegboard - with half the hooks empty and the other hooks each holding one spatula, all exactly the same. And their food department sold nothing you couldn't buy cheaper at even the smallest corner store.
All due, one suspects, to hubris and a total disregard for the market they were entering. Just like GDS.