Re: Not fit for purpose...
Also, since he mentions the fact that a non-Valve entity runs some game servers in Singapore, it shows that Valve aren't necessarily responsible for providing the servers in the first place.
Also, people seem to forget that Steam is just an online shop and DRM system - Valve may publish some of their software through it, but so do many other companies.
This could also be a case of Butthurt due to someone not liking the Early Access game they bought : these are pretty clearly labeled as "works in progress". I'd also not be surprised to find out that some of the customers represented are complaining about a game not working because they don't meed the Required Specs. You'd be surprised how many people get angry because their just-barely-meets-the-minimum-spec gaming rig won't run a game at 60 frames per second, and think that's a reason to get their money back, rather than sucking it up and upgrading their machine.