Sugarcrm to Dynamics
We use SugarCRM at the moment and it is pretty good - good enough that it convinced us of the areas we wanted to focus on - so we are moving to MS Dynamics which we have available for free as an MS Partner.
As a small company ourselves it was a shock to the system to embrace the linear approach of a CRM (you will do it MY WAY) - but it has definitely made a difference over the last 6 months. We now have sales pipelines for courses, consulting engagements, partners & executive coaching.
The thing that had an even bigger impact on us was dealing with time management. We thought we were good. We are very successful at what we do but there is this leadership development funding available to companies in the UK from train 2 gain.
We called in CGA Management and they ran a course for us and at the end of 1 day we had pulled back 5 hours a week of time. Each. I think that is going to have an even bigger impact on us than the CRM but together it is pretty spectacular!