Bunch of grannies, the lot of you.
I've had a number of different ISP's in my time, and i can say that VM although their CC sucks their broadband doesn't.
I am one of the "heavy users" (well, at least i was) and i regularly download around 10GB/day (5 x 500GB HDD's RAID5 thankyouverymuch!). I find their capping although annoying to be relatively fair, i schedule my downloads for off-peak hours like early morning and just before noon and i never have a problem. I've been with NTL/Virgin for umpteen years ( i think 7 ) and their service has always been excellent. I experience very little downtime, when it is down they bring it back up very quickly and the speed is always a constant 19.6Mbps.
Now, i recently went to India (and i'm still here), i've been trying to get my Internet line put in and finally managed it yesterday. What did it take?
20 phonecalls after the engineers promised 5 different dates, another 5 to get the ADSL line activated and then another 3 to get the speed upgraded to something usable. Right now i'm stuck on a 512kbps line which is unreliable at best. I would give anything to go back to Virgin Media's "unfair" "slow" and "crappy" sevice. Just count yourselves lucky and quit moaning :)