Re: This is how it works in the corporate world
Further to my previous post. I would like to add one more critical step which I forgot. Create a service quality department that is supposed to improve performance and reduce errors. Only thing is, when upper management realize that the service quality department in order to function properly would require that all departments have clear, specific, measurable and quantifiable targets they realize they have created a monster. Sow hat they do is deny the department any support and make sure to hamper the ability of the department to perform it's work. This will include things like giving the department no authority to perform it's tasks... you can't even buy a pencil without your bosses approval who happens to be one of the aforementioned senior managers. You also tell them off when they rock the boat too much. You sabotage their improvement projects by not giving support, delaying approvals and not putting pressure on departments that don't cooperate. You also make sure the quality department staff are underpaid so as to avoid hiring truly talented staff that might rock the boat.