Re: CIO response in a nutshell.
Took the credit for the working bits, delegated blame to the BAs. Made a PM cry once. Swapped the BAs and PMs around by calling them both Scrum Masters and pretended to understand ITIL while calling everything AGILE. Sacked half the ops team and made the developers do their job too, which worked for a while as they were then able to code in production, like it was the Wild West. I just called it DevOps. Once QA complaints reached high decibels, I sacked the QA resources and offshored their function to three countries in the same timezone, while pretending we had follow-the-sun by making one team work night shifts, then took a job at a competitor before it all blew up underneath me, with glowing references. Repeat.