Waiting to go back and collect my upgrade
Like 'Dark Ian' above, they couldn't complete my upgrade so they put my paperwork and my iPhone aside. Unfortunately they still couldn't process the upgrade today - O2's computer system still isn't working, I'm told it might be tomorrow.
I tried complaining to O2 by phoning their upgrade centre. Yesterday they didn't understand the problem, saying everything was fine. Today I rang and complained again, and this time they told me that the department that deals with O2 shops is different to the upgrade department that customers can phone. I asked to be put through to that department to find out what was going on but was told only O2 shop staff can speak to them.
From my limited knowledge of data centres I'm imagining that the building must have collapsed and crushed all of the servers for them to be taking this long to get back online. Presumably they don't have backup servers at another location?
But like O2's spokesperson says, everything is running smoothly.
Biting the hand that feeds IT
