The Financial Ombudsman clearly had a problem with their workflow, I sincerely hope that the new system solves it.
A few weeks ago I contacted them through their web form with an issue I had with a bank seeming to have leaked the unique e-mail address I had given them. I received an automated reply to the different, unique address I had used for the FO. A few days later I saw a rejected connection in my mail log: a1 "1" had been mis-transcribed as an "l" in the address! Why on earth did they have a system that required an e-mail address to be re-typed? How many times previously has this caused an e-mail to either not be delivered or to be delivered to the wrong person?
In: EHLO mailgate2.financial-ombudsman.org.uk
In: MAIL FROM:<complaint.info@financial-ombudsman.org.uk> SIZE=25646
In: RCPT TO:<.l.@wylie.me.uk>
Out: 550 5.1.1 <.l..@wylie.me.uk>: Recipient address rejected: User unknown in local recipient table