297 posts • joined 18 Jun 2008
The credit company didn't receive a signed authorization from them to hand over the money to the hotel, so how could this possibly have happened?
The actual credit card number is *the* authorisation to charge the card; the money is only "handed over" 2-3 moths later when the customer has verified the bill and agreed to the charges by him/her paying the credit card provider.
The "signed authorisation" is another thing: It is a piece of paper with the card number, the name of the card holder and card holder's signature. This authorises continued charging of the card and is quite hard to get out of. The best way is a certified letter, complaint letter to credit-card company, then report the card stolen so it gets cancelled for sure.
The system is somewhat flawed that, in the interest of expediency & convenience, the card number is "enough", but, the credit card providers are not handing out any money of their own and they are quite draconian in dealing with abuse: "Too much" trouble with a business and the credit card facility is withdrawn, there is A.F.I.K. no restoration procedure and the blacklist is shared with the other card providers, so, that business is fucked, basically.
So, in this case, sure, they can go right ahead and charge 100 quid to the card, but, they only get this money after 2-3 months, when the customer has paid the bill! The customer complained, they will not get any money at all until the dispute is resolved.
The first step by the card provider will be to request the vendors proof of customer authorisation for the charge (signature on card receipt or the pin code entry). If the vendor does not have this, it have to prove that the charge was normal practice & justified - raiding of the minibar & nicking the towels would do it - random charge for complaining on internet site ... probably not. If I was that business, I would claim that "it was a mistake by staff" and revert the charge immediately. Maybe nothing more will come off it then.
They sound like real idiots at that place. Or maybe they are just grabbing whatever they can on the way out!
Re: phone shops are completely amoral
That would be a great move in the direction of selling a product that the customers actually want to buy!
Re: They tried that with my late mother
... the inability to do any kind of exception handling highlights the fact that the management ...
... Have been replaced by what I call Dumb AI: Focus group decision support, Work-flow systems, KPI-centric reporting structures, automated fulfilment systems and distributed logistics.
In fact, the fleshy end-effectors we label Management seems to be paid for being "not able to imagine <fraud, abuse>", "not aware of any <fraud, abuse>", et cetera. They are a just a meat-wall, nothing more. People paid to take the blame and the fall, but, as they usually never will, they are becoming expensive. Soon, managers will all be grown inside vats hidden within secure underground complexes and The Corporations can order specific breeds, like we can with dogs.
Re: "We apologise to Mrs Raybould for any distress caused"
The lawyers and spin-people need to communicate that the victim is lying about that too!
Corporations, like Kings, never make mistakes but they may deign to grant small, one-off, favours, to show how benevolent they really are!
Re: You are just a number, to be bled for corporate profit.
... others not taking responsibility for ensuring T-Mobile's billing systems behaved in the right way, ...
Billing systems are like wast piles of manure, crufty COBOL/JPL-software left to ferment for decades on long obsolete mainframe technology, with some cholera-effluent added on top (WebSphere, Java) - by an intractable number of con-slut-ants in Bombay or where ever it is people will work for rice & biscuits this financial year!
Nobody knows what "the right thing" is any more, the ones who perhaps did are retired or dead.
I think it will work well as an Ethernet Player for the Sauna, I need something battery operated.
Re: Eye laser surgery is not for everyone.
Egg-Aactly! I had some minor procedure done on my eyes some 10 years ago and the surgeon suggested that I could get my vision corrected with a LASIK procedure.
Of course I laughed, the guy asked why, I point to his glasses - and he goes "Oh, yes, but ...".
I still checked the brochure, but then I found in the "terms & conditions" that they would not guarantee that I would get rid of my glasses after the operation. Dodgy - do not want!
Re: But against the backdrop of your British readership...
The Brits invented the STEN-gun. They dropped the drawings to occupied territory for "anyone" with basic machine tools to make up these guns, which actually worked when fired in anger, on real Germans.
Those drawings are still around, probably. If all are lost, they can be worked out again. The Sten was designed to be cheap and easy to make from whatever was lying around in the scrap bin.
Re: An optimist?
Because WE asked for it. What if we overestimate the job a wee bit and create a God-like AI?
The new machine-god wants to reward it's creators in a manner suitable to it's exalted state of existence, so ... it rapidly reads through all the holy books, every rant of every insane priest or prophet ever recorded and the totality of all the exploits of their devoted followers ... ?
... and if there was no hell before, then a really good impression of one can be had in the simulation spaces reserved in its core for "the sinners" - which is everyone, according so at least *some* religious teaching. After we are murdered in some old-testament-punishment-squared way.
I think British law makes a distinction between "Incompetent" and "Negligent". The first one is not good, the second one will land you in jail or at the sharp end of legal action. One cannot claim incompetence if one is a licensed structural engineer, a surgeon or an avionics technician.
A lot of management within IT (and in general) go all in for "Incompetent" and are getting away with it under the cloak of total, blubbering, idiocy - while they are nevertheless paid millions. for ....??? incompetent people are not exactly a rare commodity - what happened to The Market here?!
Perhaps is is time that there should be a push-back from an "IT Incident Commission" similar to what we have in the usual High-Risk industries, like Air and Rail transport? Start to professionalise the business a bit.
Perhaps, the even simpler answer is to tighten up weak security practices and make management financially responsible?
Re: It's intriguing to speculate
The last known Neanderthal site
That would be pr0nhub? ;-)
The fine thing about the internet is "Rule 42" which - especially now, with someone directly mentioning inter-species-bonking - ensures that there will be MANY Neanderthal porn sites - which will be well known to Google.
Tap..tap...tap.. aand ... Yes, Indeed there is, Sir! Perhaps this cannot be unseen, but .... we won't now until we try (all of it).
Provided she's not an NSA plant, of course.
I would tell her Everything ;-)
Re: Perspective people.
Err No. As a random civilian, I would be concerned, offended too, about the possibility of some Mexican Gentlemen showing up on my front porch with a blowtorch and pliers to enquire into my involvement in their friends being ratted out the the DEA.
Re: Which is worse ?
c: The Z-list celebrity who is uploading DIY pr0n to unsafe cloud services hoping it's release in the wild will resurrect a flaccid career?
Because all the clever engineers are handsomely rewarded doing Financial Engineering; while the "oily rag and shop clothes" engineers are in China: There is nobody left to do the design and nobody who can build it!
where does musk find the time ?
The "Elon Musk" is the fleshy interface for the strong AI who does all the heavy inventing, planning, scheduling, e.t.c ... and making sure that the Musk-units public appearances never overlap.
Re: Police would definitely use that information against them if they got the chance
Key thing to remember: The police are not barristers. They have a *working* knowledge of the law, but are not experts and aren't supposed to be.
Then they shouldn't (pay people to) be running their gob in public about things that they know little about and apparently cannot be bothered to look up for themselves or perhaps even seek some advice from actual barristers - before sticking their foot in it!
Since literally seconds after PC Plod finds your Amazon purchases in your possession and it immediately transmutes into "Terrorist Materials" and "Bomb-making manuals", whatever sticks, that's what it is!
I have "The Chemistry of Powder and Explosives by Tenney L. Davis" and many, many papers on "Exploding Bridge-wires" in my library. Probably there is even "The Anarchists Cookbook" on some floppy disk used a a bookmark since the 1980's somewhere.
Re: @Mark 85
Give them 30 years like "we" had and they might catch up - even though they are handicapped by relying on loot and donations. Our armies had top-of-the-line support from government and industry (such as it was).
Re: A true Roomba competitior..
It can with the optional Chainsaw Attachment!
Re: Uber, lighting $100 notes by the box
The business model has been adequately explained in the Mel Brooks film "The Producers". From 1968.
Rapidly burn through a Googol of funding, then, when the company blows up nobody will notice that some percentages are unaccounted for. Percentages of 1 Googol EUR/USD is a respectable sum, even for a gentleman of sophisticated tastes and appetites.
or capitalism without free schools and healthcare ....
Re: Anybody know if the SLAs for Azure include chargebacks for loss of business?
The caveat is that "downtime" means whatever Microsoft's legal team need it to mean to make the numbers work! Just like the NSA is not spying on everyone e.t.c.
Re: nothing but pure fancy
On another note, what kind of an IT person are you really, if you cannot find the "Sickening and Obscene"?
A somewhat jaded IT person?
The "Hot cyber-ninja liking IT geeks" ... Well, it can happen. In fact one pays good money for that kind of thing in Amsterdam.
Re: I always see these strange stories from Australia
To (mis)quote Sir Humphrey: "The ruling party always gets elected!"
Politicians globally - it's the same in Denmark, the weasels change, their policies Never! - only represent the segments of the electorate who can do something for (or to) their career. Normal people can vote once every five years, while people representing Murdoch can publish that "Sheep Shagging Feast" in Amsterdam - and they got the receipts too.
Re: Love it
You think solar cells will be cheap once the oil is gone? Everybody will need lots of them by that time, the chemicals and raw materials to make them rely on fossils, aand good luck getting your savings back from the banks. Nuclear works the same way, only worse: it takes a lot of fossils to chew up a mountain to extract the uranium!
Re: @Stuart Longland
"you seem to want something for free "
Herpes is free too. Doesn't make anyone want more of it; People like Oracle and Adobe would find a way to push it on anybody the instant there was a business to be made from it!
Re: Fat dogs with huge jaws should also work
Most dogs (especially retrievers) will eat the cat crap; it's like a uniquely flavoured protein snack or something for them.
£500 quid AND running "Fallout, New Vegas"!
Re: One ticket to Mars, please.
And now we suddenly remember the end of "Screamers"!?
You can get half way there: http://shop.adapteva.com/ - 16 cores, 119 USD.
Re: "a mix of straight questions and of a simulated environment "
It's fortunate that civil, mechanical and electrical engineers can't get away working like that.
It's the same, they just use LinkedIn for their homework instead. The number of LinkedIn-questions that could be resolved merely by opening and reading a basic text on the subject concerned, is quite astonishing. It is no wonder that buildings collapse regularly in India and Pakistan.
Re: Wind Power tech secrets, really?
So what? Even though they fully know this - it is well documented that one has to have 51% Chinese ownership of the company, IP has to be supplied and there is exchange controls blocking the loot from ever leaving China - The western businesses go to China regardless.
Massive stupidity, Massive fraud, Corruption all the way ... what is it?
Re: Guys, this isn't difficult.
Maybe they redeem this (a little) if they can sell an "Explosive Head-shot Jar-Jar-Binks action figure"?
Re: Re. AI
We have not worked out how synapses work yet, so it will be a bit hard and it might take a while to build working, "brain like", hardware.
Re: This sort of thing doesn't happen
It's the current state of the state too ....
Re: Business as usual
Chances are a fair (and increasing) chunk of those still running XP are more likely to be clueless about IT and security,
No. We are still running XP because there exist a lot of fossil software for accounting, PLC programming, translation of CAD into CNC-instructions and whatnot that will never be upgraded and is not supported because the fees are just not worth it. It will eventually get thrown out when the equipment it serves data to is worn out. The lesson is that the world does not run according to the sales projections / needs of software companies.
The truly clueless have computers which are already running every scam- and mal-ware in existence, so there cannot be many MIPS left over for any new initiatives in that field.
If I wrote malware, I would go for Linux/MAC - there is much that can be done as just the standard user account. Far too many Linux/MAC people firmly believe that one has to crack "root" to "own" their machine - therefore they feel safe and allowed to be smug - I would like to see someone put a dent in that smugness.
Re: Same in the U.S.
Honestly I'm shocked that it is possible to do so in the UK or other countries in Europe.
Because we do not care. The majority here never use voice mail for anything; It just never caught on. Almost everyone use a mobile as their main phone so they can always see the missed calls and they use SMS instead of voice.
For me it's a stupid misfeature and I would like to switch it off: People let the phone ring till it get to the voicemail (this happens easily because the "ring counter" starts well before the "bell" in the other end rings), then they hang up - often leaving 3-4 seconds of scratchy sounds - and then the person they dialled gets hounded by SMS's from the voicemail service for quite a while and one cannot ignore it entirely because about 1% of the callers still leave a voice message and then expect you to act on it instead of just sending an SMS, like normal people do.
Bloody Telenor.SE always want the PIN - It is a pain in the ass because I have run out of storage area for PIN numbers so I cannot use their voice mail.
Re: To be perfectly frank...
You are just old and crufty ;-). Pay the PFY to fix it, they will be happy to learn all that new and shiny stuff.
IPv6 does not use DHCP, it uses "Stateless Auto-configuration", http://ipv6.com/articles/general/Stateless-Auto-Configuration.htm
Re: Bridging IPv4 to IPv6
Pah - If people are smart enough to turn IPv6 off on their own initiative, they can turn it back on also, when "further problems" emerge.
AFAIK - and it is some time ago - the reason migration was not so important was that "pure IPv6" would really cull routing tables in IPv6 routers (down to 8K, I think it was) and fix a bunch of hairy cases with IPv4. The hardware pushers liked that very much. People thought that "soon" there would be mostly IPv6 networks with IPv4 legacy nets as floating "islands" with NAT-boxes at the edges. They did not want to clutter up the shiny new gear with IPv4 cruft.
The IPv6 crowd also underestimated the desire for NAT in countries that like to spy on their people and filter their information, like China. A saw a lot of slides with "The Chinese comes on the Internet and use all the addresses". We are sort of the same deal as China: End-to-end encryption does not sit well with the desire to log everything for our "American Friends", so, no major telecom operator will provide it even though they have been running IPv6 in the backbone for years. Another reason is that someone probably booked their IPv4 addresses as an Asset - and borrowed against it - IPv6 coming in 64k adress blocks minimum will kill the value of those addresses and kill the "customer IP configuration business".
Re: Follow the Money (business as usual)
It's not that - telecoms have a keen understanding of QoS management already. It is much more likely that the huge address space of IPv6, no requirement for NAT and built-in end-to-end encryption will make spying and logging of internet traffic harder - which is where the drain in resources is!
Re: Security through transparency
That's what the firewall is there for
Re: Could not have timed it better
Would be fascinated to learn how a debt of $17 trillion dollars, growing at $2.6 billion dollars a day translates to an ability to afford anything.
If you already know you are going bankrupt, the rational strategy is to maximise the debt because:
1) The stuff you buy now, on credit, will not be so readily available to the competition.
2) The competition are the people who are lending you the money, even while they watch you fritter it away, sometimes use it against them and runs a crooked shop. Fools & Their Money ....
3) Therefore, you will always be able to negotiate a settlement.
4) It is not really your problem that you eventually cannot pay a bunch of foreigners - it is the foreigners problems for lending to you in the first place.
5) Therefore, you don't need to care about a settlement; "Piss Off" will do nicely.
The problem is not that they are measured by SLAs, it's that the SLAs have not been defined correctly to meet the users requirements.
Who are "the users" of the SLA? The business itself and the layer of managers who's incentive structure is based on getting the right numbers for their performance reviews. These being all smart, goal-oriented people, will quickly learn the reward structure - consequently, more or less *whatever* SLA one comes up with, will be thoroughly gamed and soon lead to dysfunction*!
The fall-back is: Trust, honesty, good intentions, decentralization, group identity and intrinsic motivation.
But, one cannot do power-points and KPI's with that!
*) "Measuring and Managing Performance in Organizations"
by Robert D. Austin
Re: Antimatter antigravity
... and that would explain why there is so little antimatter around.
Re: Seems strange...
That is not what the NSA want to know. They want to know how to backdoor Huawei gear - and obviously it looks like it could be hard and might take a while - because otherwise the NSA would send it along with their warmest recommendations to their closest, most loyal allies, exactly like they did before with their back-doored crypto.
Re: IOS 7 issues
Ohh - and Skype's take on "push messaging" on IOS - to me this push stuff was something that died with the dot.bomb who invented it, but .... ooh No!
Bye, bye Skype!
Re: Are there really all that many trolls?
I don't think it's exactly a new idea that the average internet troll is someone who feels insignificant and powerless.
But it is only an idea along with the "money cannot buy happiness"-quip. People spouting it are hoping in vain that there is some Karma working somewhere in the universe.
Well, there isn't:
People hate other races, genders, religions, professions, social classes e.t.c. *because they feel better than them*, the homophobes e.t.c really do see themselves as superior human beings especially compared to homos. By being such good people they feel that they *have actually earned the right* to punish, hurt and ridicule the lesser, worthless persons and it makes them happy to do "gods work".
These people are not "pathetic" or "insufficient" - in other words - weaklings that can be safely ignored by us civilised and sophisticated folks because they will never amount to much. They do mean exactly what they say and they will do exactly what they threaten to do, should they ever assume any authority! They will not feel sorry for you in return, they will feel happy with you getting what you deserve!
- Leaked screenshots show next Windows kernel to be a perfect 10
- Amazon warming up 'cheapo web video' cannon to SINK Netflix
- Something for the Weekend, Sir? I need a password to BRAKE? What? No! STOP! Aaaargh!
- Episode 13 BOFH: WHERE did this 'fax-enabled' printer UPGRADE come from?
- Vulture at the Wheel Ford's B-Max: Fiesta-based runaround that goes THUNK