re: can't win
Very true, but they could always just give up on the US, leave them to their introverted ways and concentrate on the rest of the world. That worked perfectly well for Nokia for many many years... In fact it only went pear shaped when they tried to get into the US market!
I just wish they'd spend a bit more time communicating with customers, the recent end of June, end of July Gingerbread update for the Desire Z hasn't won them any points in the books of many people. FYI it arrived on 1st August.