Re: yep, indeed
This would be my main concern with HTC. Their after sales support is terrible.
When I got my Desire Z I discovered a software bug. I did a bit of digging and found it was a known issue with the version of Froyo they had.
I reported it to hopefully get them to release an update... Instead I was told by the guy on support that the problem must be a faulty microSD card. He asked if I had another to try. I didn't. He said they would send one out to me.
Weeks turned into months. Every time I messaged them they said they were out of stock of microSDs... An item so common I could buy one from half a dozen shops in the nearest highstreet.
Their big problem is that every support reply they make has "We trust this has resolved your problem. Please open a new bug if it does not". So all their bugs are resolved in 48 hours (the time it takes to get a reply).
This makes their stats look great, but the end user experience terrible.
If I tried this stunt at work I would get shot! If a resolution doesn't fix a bug, the bug is reopened, you don't get a brand new one. So the boss can see bugs which have been unresolved for a long period of time and shout at us!
I never did get the microSD card. I resolved the problem myself with Cyanogenmod.
So to anyone who has an HTC One with a fault, I say don't bother with their support. If you can, use the EU distance selling regulations and just send it straight back.