Swap sorted 'summer promotion' stil in the air!
Finally yesterday a somewhat stressed gent called Howard called me to check my email address etc and then called me a few more times as the email was not going properly. After a while we used a different email address and it arrived stating the details for the return plus my RMA number. The system he told me should take a few days max with turnaround for us to get our batteries back. Maybe at last this whole debarcle is over... but oh wait.. all the shops who were supposed to have the 'special summer promotion' of 5800mAh batteries for £29 for us to buy instead/as well as the swap know nothing about it (apart form the ones who have been asked by we the customers it seems!) and none of them have any stock at this price..... oh dear the saga continues!