Customer Service ?
I have no real issues with the quality of my "up to" 8mb + phoneTiscali package deal.
But the "Customer Service " is astoundingly poor. And mean minded and usually incompetent.
How they can think it is acceptable to keep me hanging on an 0870 number for ages and then give me seven kinds of run around each time I call, for weeks on end, to resolve the issues which they caused when they've screwed up my account. It beggars belief.
When I found a person who actually did what he said he'd do things resolved almost instantly. But before that I had people who'd deny there was a problem. Or who promised to pass it on to the department that deal with these things, or promised that they would resolve it themselves, and then did nothing. Often there was not even a record on their system, next time I called.
They actually make money on the 0870 number, to let me speak to them on a phone line I'm already paying to rent from them, to fail to resolve their own errors.
Oh, and of course they don't answer e-mails.
(But then which customer service departments ever do, even from companies that have e-mail contact only! But that's another issue.)