Not exactlt IT Support, but...
The Midlands, late 80s, a large regional brewer.
The IT Director was an accountant transferred over from Finance because he knew how to set up a spreadsheet. Would sit in his office, red-faced, puffing on his pipe.
There was no computer in his office.
The Project Manager had no computer in his office either.
The IT Director's first brilliant idea - get rid of all the computers IN THE IT DEPARTMENT.
We could write everything down and the secretary would type them in for us.
I'm sure that by now he's running a bank.