@The Original Steve, Dave Watts
Thanks for your comments.
Part of this is about finding out what you guys at the sharp end think service management is, and the other is pulling a load of (hopefully useful) stuff together we've picked up on our travels, research projects and so on to get a conversation going around this big topic.
'What the fu£k is service management' and 'its about doing the job properly' seem like a pretty fair set of questions and answers to me. Half the battle is being able to talk about stuff that people 'just do' without really caring what it might be described as elsewhere. We're going to try to cover a whole bunch of stuff relating to this topic over the next few weeks so both your comments have already helped keep this on the ground. cheers, Martin