Posts by Pazzo Rossodieci 4 publicly visible posts • joined 19 Mar 2008
Nothing is going to get resolved by talking to Redten staff. I strongly recommend following the procedure at http://www.ofcom.org.uk/complain/internet/speed/ and let's see if we can force their hand.
And if you were intending on joining Redten then I would stay well clear!!
Jim to access and set up your email accounts you need the letter from Redten/ NJP Services. You need to visit https://secure.njpservices.com/myacc.asp?a code=red You will then need your Account ID from the letter (Alternatively you may be able to get the details by phoning NJP on 0871 424 0185) and your password remains the same as the master password received from Redten initially. Your main account should already be setup, but you will have to add all your other email accounts again. You should certainly be able to send emails on the main account already so check your settings. Follow the link from http://redten.net/support.html to set up outlook or outlook express. Note that the incoming mail POP3 server has changed to mail.redten.net
Hamish if you only have 2gig limit then they are inconsistent. I would have assumed everybody got 5gig. I am on the same package as you exactly £49.99 one off then £19.99 per month. My PC came as XP then I got the Vista upgrade.
Redten are in a sorry state of affairs. They only seem to have 2 people on the customer services number. 1 who answer and 1 supervisor. I have called almost everyday since I got cut off and always talked to the same person. No wonder it takes them 1.5 hours to answer the phone! This is ridiculous! I would not describe either of these people as technical by any stretch of the imagination! Their grasp of what is going on or the current status of Redten is misguided to say the least!
I just want my MAC code!!!!
The service now being offered is in no way comparable to that which we all signed up for:
Old Service: No monthly download limits whatsoever! Fair Usage Policy restricted Peer to Peer Usage between 6pm & 11pm everyday. Anyone not complying with these terms would be restricted only during these hours.
New Service: NJP Service, Max Lite Package. Monthly Download limit 5 Gigs. At which point users are hobbled to the point that all internet usage is virtually useless.
This is certainly not what I signed up for, or what I will tolerate!!!
As the Fonejacker would say "Hello I'm calling from Mobile Network Providings (i.e. Redten!) Basically I'm wondering if you wish to downgrade your upgrade to a grade that is higher than your current grading.It is a better than your current dealings. We will regrade your upgrade to a downgrade and you get free ring dings." or "I'm calling from internet service provider. Would you be interested in providing a service our internet service providings is six times quicker? It is 42 Megabytings"
I am finally back online but still no sign of the 24Mb upgrade. I have already asked Redten how they plan to perform this 24Mb upgrade despite the fact that BT will not be upgrading my exchange until Q4 2010. I am still awaiting an answer. I won't hold my breath as I am still awaiting tech. support answers from January! How can they make false promises and get away with it? How exactly can they upgrade to 24MB when virtually all the exchanges in the north west will not be upgraded until Q3/Q4 2010?
To check your exchange status look at: http://www.samknows.com/broadband/search.php
Redten email service is still down! I assume we will not be able to get our email services back until new letters are sent out.
For all my inconvenience Redten first promised to give me a free month's worth of internet. They have now retracted this statement, and said it is too difficult to do, so I will be given this extra month at the end of my 3 year contract. Does this only sound stupid to me? They should have to pay for people's inconvenience now, not in 2-3 years time!
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