Feeds

* Posts by Shalfordian

2 posts • joined 8 Apr 2007

Your kids' chances of becoming programmers? ZERO

Shalfordian

How true

I well remember as part of my (posh) school's decidedly unofficial computer club in the late '60s with one supporting teacher - who only knew that it was worth supporting - typing punched cards by hand and sending them up to the Mid Essex Tech to be run and come back a few days later with the error highlighted. It taught you to really try and get it right first time - a skill that's not forgotten 45 years later. It was definitely the right time to get into computing, though, as I've been at the heart of what's interesting ever since - the early deployment of microprocessors, Acorn when it was fun, dealing with the (then) Mr Sugar and now the Internet.

0
0

Carphone Warehouse leaves caller hanging on telephone

Shalfordian

Getting through to Carphone Warehouse

Lardboy has my sympathies. I am a Onetel customer now a Talk Talk / Carphone Warehouse customer. When I moved house they completely messed up moving my phone and it was impossible to get through to anyone who had the remotest idea that they should try to put it right.

So I looked up their website (they're also known as Opal Telecom) and found a) an organisation chart with some useful names and b) various phone numbers for their head office. So I called their credit control number (always a good one to try as most companies are greedy enough to publish it and answer it promptly) and played dumb saying I must have dialled the wrong number, could I speak to Steve Rescoria who was (if I remember correctly) their director of customer service - amazingly I was put straight through (his direct line then, I found out, was 01925 554621) and he got one of his team John Mitchell (01925 554369) to deal with it. After some time a very helpful lady in their "Chairman's Office" (aka an upmarket call centre dealing with difficult punters like me) entered into negotiations and I ended up accepting fifty quid - less than I wanted but I was happy to settle having got them to agree to the principle of compensating me.

So it's worth persevering and being devious. And yes, had they not negotiated it would have been the County Court.

0
0