4 posts • joined Wednesday 12th March 2008 14:24 GMT
oops, my memory must be as bad as the stuff Dell are supplying in their new servers. As well as the 3 MBs, PSU and Keyboard, I had the DVD drive replaced as well in July.
The only part of this XPS that's original now is the screen and the HD.
Finally got a reply to warranty request email, (timed 4.30am) gave them all the info that they requested and still no reply.
The email states I must be available at the address stated for the next two days betwee 9 and 5.
So much for same business day response to email, so much for Next Business Day repair.
Paris... because even she can figure out what Next Business Day means.
Oh.. for anyone interested... the ^&^*&^*&* at Dell charge £70+vat for a 2 year extension to the XPS 1330 warranty but if you have an account with them it's only £60. Took them 36 hours to quote me for that.
Support, what support?
My M1330 died on Friday with this exact problem.
Supposed to be 24/7 next business day support but emails to Dell aren't being answered and the live chat has been closed since Friday.
I have 12 days left on the warrranty. So much for their support.