The system acts unfairly
My brother is currently unemployed. He is trying his hardest to find another job. He has a wife and young daughter. He rents a house.
He lost the last job he had which was on a 3 month trial basis due to 'gross' misconduct according to the welfare state and could be sanctioned for this losing his benefit. The misconduct was due to him falling asleep at the wheel of his vending machine delivery vehicle. He was expected to work from 3:30am to 4pm but often got home at 6pm because of traffic and lack of proper training so he took longer to do his rounds. As stated he was hired on a trial basis so it wasn't even a permanent job yet. It takes time to adjust to shift hours and some people are not cut out for it. Forcing people to take shift work jobs can causes serious issues including death (he could have been killed/killed someone).
My argument here and it will be if it has to go to appeal is that it was not 'willful' misconduct. It was one of health and safety. He did not wish to lose his job. He did not do it 'willfully' like punching the manager in the face etc. I see it like firing a road sweeper because he had leg cramp (granted this is not life threatening in any way).
The system is unjust and penalizes those at the very bottom of the chain with no wiggle room to argue the more complex issues surrounding why you are on benefits in the first place. Peoples lives are complex. You cannot tar everyone with the same brush.