Re: HMRC system is the worst I've encountered...
For me it's a tossup between Telefonica Spain and UPS.
UPS because it demands I speak the 18 Character and I know it will fail be cause the system chokes on my Canadian accent every time. It will repeat the number back to me in a monotone artificial slow speaking voice with the digits wrong and when it realizes it has failed it will ask me to repeat the process twice more before giving up and passing me to an actual human to sort it out.
Telefonica because of their chipper First verse (and only the first verse) of Be Ok by Ingrid Michaelson in a tight loop.
"I just want to be ok, be ok, be ok
I just want to be ok today
I just want to be ok, be ok, be ok
I just want to be ok today "
Ask yourself how long you can stand to hear that before homicidal urges become irrepressible and consider that their hold times are well over half an hour. Picture half an hour to an hour of hearing that stupid verse repeatedly. Even the BOFH was never so sadistic.