Doesn't this point to a general O/S FAIL?
The fail is that ALL O/S's have monstrously crap help systems. That get worse if you're coming over from another O/S. Microsoft has a genuine advantage (pun intended) in that, as the incumbant majority O/S writer, people are most likely to use up their "I'm learning how to use a computer" mental budget on their product, so they benefit from rubbish help in that it leaves other systems having to be nigh on impossibly easy to use so as to not confuse people too much.
I suffer from a similar issue when it comes to graphics programs - if the menu structure isn't like Photoshop 7, I'll spend at least 5 minutes of confusion per use trying to figure out how to do anything.
I think the console could teach a lot when it comes to this, or at least games could. Games tend to have printed manuals (or at least PDFs), something O/Ss abandoned circa the original iMac. They come with quick reference cards. And often with (heaven forfend!) reasonably well thought out tutorial modes.
Vista offers a good example of what I mean - they've shuffled up the control panel: fine, I can live with that. They even allow you to switch to "Classic View". That's not going to last in future versions though, is it? I'm still going to have to learn the new view eventually, but you're going to make it hard for me. How about a bit in "Classic View" that actually tells me where it is in the new version - a "Where the hell is the Big blue E?" mode if you will?