They could not care less!
Their number one problem is they just cant look after their customers! I have been with them since the early freeserve days,through the wanadie times and on to orange ! Its just slowly got worse.
I had an issue where i could not log on and knew it was because something in my logon name had been changed (at their end) . It took 3 days and 42 calls all on how to reinstall my modem even until i was blue in the teeth telling them it was the login details.Finally the last call was along the lines of "Oh it seems someone here has adjusted your username,try this" and low and behold i was back on the net.Sent a letter saying i should at least get call money back and got the typical"we value your input and thank you for your comments , best wishes" rubbish !
Then i decided to pay the little extra to upgrade from 2mb to 8mb as they said it had been upgraded in my area . Thought for £20 one off it was worth it.So the money was taken and in the change over i gained an amazing....wait for it....0.00mb increase ! Contacted them requesting my money back and pretty much got a no chance reply !
Now it seems they will let as much spam through (Ok its got ***SPAM*** beside it which ive set up a message rule on) but most of the time wont allow friends hotmail emails through and now hotmail are blocking freeserve addys at times too!
Im waiting for BEthere to go live in my area then im offski.Had enough.Did get a call saying £28 a month which im paying was to much and they would do me a special deal but id have to sign another contract.I politely told them they were a nightmare and hung up !
The futures bright...well when its anything but orange!