Has Redmond lost touch with consumers? : What touch with consumers?
As has been ppinted out, all you need to know is in the numbers. Microsoft has succeeded by ruthlessly exploiting it's Windows/OS monopoly. Where they can still do this, in the corporate drone market, they are doing well. In the consumer market where there's a huge swathe of Android products and iOS they are floundering.
Microsoft is renowned for take 3 goes to finally come up with something competitive. Because of their market muscle with Windows they had the time to do that. Nowadays they don't have that luxury.