Never had a problem with BT
Am I in the minority when I say I've never had a problem with BT? I can also say I've always spoken to someone with an english accent, within 2-3 minutes of calling and always had a fast resolution of any issue.
Moved in to a new house, phone sockets weren't working. Next day engineer comes out and fixes phone and rewires it to a more convenient position (free). Day after that engineer comes back to install longer lasting cable while being chastised by his manager (because the cable he used only lasted 50 years and not 75 years and they wanted to avoid engineer call outs in the future... go figure).
But the point is everything has been fixed.
The only time I've had better service is with LLU broandband in the old days when they used to take the whole line and not just the data part. The t'internet was running a bit slow so I decided to call Easynet up. Within *one* minute of calling they'd agreed to send an engineer to the exchange and less than two hours later they'd fixed the hardware down there (some other engineer had unplugged some of their kit).