They have sucked recently
Im quite hacked off with the Virgin service recently.
the billing system update was a shambles, I was betting bills for one amount, and different amount taken from bank.
and totally wrong bill amounts too what I was meant to be billed, oh and promises of refunds that they forgot to do twice..!
the number of times I don't even have a internet service (120meg service, and cant even ping server to get speed test to run etc)
as for TV, over priced, and there is very little good content at the moment,
and I have noticed quite a few times that the on demand services are consistently off line too.
(ive not had the issue mentioned here btw with rebooting)
the router is also rubbish, I had an engineer round who advised just call and ask for latest hub (OK), did call up and got the rudest non English person who refused to give me a new hub.
im just at the end of 12 months lock in after last time they overcharged, and basically wait for you to call and complain before giving you reductions (and then locking you into 12 months),
so im off.
im going to use the money I save per year (80-90 pcm x 12) to justify buying new swanky TV with online/ondemand stuff + free view + PCR built in, and get a cheap internet provider (only).
oh and I DONT need a phone line thank you very much either, all I get is bloody sales calls on that line (and my grandparents....... what is it with grandparents not calling mobiles..?).
(ex happy customer for 15 years : since Telewest)
rant over :o)