Now, to correct a few
@people need to get lives
THANK YOU! Its just an outage, live with it.
@Get on the phone and threaten to leave!
"Get on the phone and threaten to leave and they will beg you to stay and offer you a retentions deal saving you a few quid each month."
People like you deciding to take advantage of this little loop to get cheaper broadband out every time your speed is 1kbit below what it should be should be ashamed.
Maybe if you weren't so busy getting deals, the PROPER PRICE you pay can potentially go towards maintenance. If your not going to pay that, well there is no hope then.
You signed up for a contract to pay X ammount of money, and get a connection that works, and if it doesnt work, it will get fixed, which it has. Don't like the terms? Go then, otherwise put up with what you signed up for.