@VM Customer Service
Totality agree. Its just a shame the only way to get UK based support from VM is to ring retentions and tell them your leaving! They soon put you through to someone in the uk.
In fact it is the only way I can get to speak to the techs in Liverpool.
I refuse to upgrade my 20Mb/s with modem to 30/50/100Mbs untill this superhub situation is sorted out. Virgin media could solve the whole situation by:
A) Giving its custormers the option of a modem or superhub
B) Selecting a better network hardware manufacture than netgear (cisco would be good, after all they make the virgin tivo box)
C) Forcing netgear to release a modem only firmware for the superhub
But instead they want us to shut up and put up, if we dont like it we have to cancel the contract.....