its a joke - service provider with no service.
just to let you know, i work in australia, been contracted over here by my company for a period, however i am a UK resident.
to start with ukreg registraion page would not allow me to update my domain registration with my overseas address.
this means that they have created a new security risk by posting my details to whomever lives in my house in the UK.
well done fasthosts.
so i called - many times, right now i am on hold for 4 hours and only at position 8 (i started at 29) - i will be reporting the irresponsible use of premium numbers to the regulators - i am holding until answered (i suspect by a machine) at whioch point my phone records will detail time and cost.
i have managed to send a fax - all the published numbers are not working, the only one that went throguh was 01452 538485 - fax them there.
i detailed that unless i had received my details via fax or email then i would reverse all charges from my credit card. failing this would write a letter of claim to the card, and then proceeding with legal action (probably along the lines above - i am seeking advice).
this is a complete and utter joke. paying for a service i cannot use? not being able to contact the service provider (in accordance with their documented guidelines).
i am also resurecting every email i can to support and responding (with the case ids in the subject). i am opening new cases every hour, then 10 minutes tomorrow, until i at least recieve a response from a person.
all i want to do is settle my accounts, move them all and be done with it. i will be posting comments on all articles (BBC, Telegraph, guardian, etc, etc) by decent authors to this effect - i say consumer power has to win through. I believe that fasthosts are going feel the pressure of this episode, as people cannot afford to stand for a service provider with no service.
Biting the hand that feeds IT
