Still a happy camper
I have a lot of time for DreamHost. Similarly to Rich, I got a strange "you have been billed" email, but by the time I got round to looking into it, I'd got the following apology email :
Ack. Through a COMPLETE bumbling on our part, we've accidentally attempted
to charge you for the ENTIRE year of 2008 (and probably 2009!) ALREADY
(it was all due to a fat finger)!
We're really really realllly embarassed about this, but you have nothing
to worry about. Please ignore any confusing billing messages you may have
received recently; we've already removed all those bum future charges on
your account and already refunded the $119.4 charge on your
You should get the money back on almost immediately, within a day or
two max, and there's no need to contact your credit card company or bank
for the refund.
Thank you very very much for your patience with this.. we PROMISE
this won't happen again. There's no need to reply to this message unless
of course you have any other questions at all!
The Foolish DreamHost Billing Team!
Obviously there will be people screwed over by this, but it will be the fault of the afore-mentioned evil banks. Dreamhost made an honest mistake, corrected it quickly, and issued the only genuine apology I've ever heard from a corporate entity.
(happy icon 'cos I'm still a happy camper)