@Lewis
That's exactly the point of view I see so often and fail to understand. Linux devotees keep telling us Windows users how wonderful Linux is and how easy it is to use and how soon everyone will be using it.
Then we get a problem, are told that we're too stupid to understand and no-one's going to help us unless we help ourselves.
So really, Linux is wonderful and easy and everyone WHO HAS AN IT DEGREE* will be using it.
* or those that don't ever actually DO anything with their PC's but rather spend all their time working out how to use them. Rather like classic car owners....they seem to know their motor's inside out but never actually drive them anywhere.