Re: Telstra unaware?
Basically Telstra couldn't give a shit! The last bill I saw from telstra for where I work basically had a link on the page that said, "click here to log into your account and pay your bill," despite years of warning to not click on links in emails. Not even a suggestion to go to the website and log in, how easy is that?
The last time I received a phone call from Telstra they asked for my username and password so they could be sure they were talking to the right person. The drone on the other end of the phone must have fallen off her chair when I asked her to authenticate herself as a telstra employee and not a scammer after my un/pw. I asked for a name or employee number so that I could call back on Telstra's public number to be sure I was talking to them, nope I had to give them un/pw with no way to verify they actually were from telstra.
They are so far behind the security 8 ball it looks like a 2 ball to them, basic security measures the intelligent IT aware person adopts routinely are arcane knowledge to their CSR's, we are doomed I tells ya, DOOOMED!!!