Posts by jurgen

read their support contract

It really is a case of getting what you pay for and FH's contract pretty much says they will try to provide the service, but bad luck if they can not and you just have to wait out any issues they may have.

Even when I have requested 'paid for' support it takes days, even weeks before someone is available.

Very very dissatisfied soon to be ex-customer (migration takes time!)...

J

come clean and own up !!!!

For once fasthosts will have to come clean, they cannot stand behind their extensive 'its never our fault' SLA.

J