Desperation and an unreasonable number of points to cram into calls....
After listening to that call again I can hear the ~ dozen Scripted Bullet Points, Required Offers, Statements and number of attempts/efforts the agent is "Required" to make(or force fit) on the call in order to meet his metrics. In my past two contracts missing just "one" of those would result in a instant firing with a "Failed Call" score on your metrics.
Like other agents I've heard, this one has the same desperate tone any agent gets into when their metric driven requirements don't fit into the call.